Booking Terms

Here you can find our booking conditions. Deviations from the general booking conditions may occur when entering into corporate agreements or other forms of agreements, but will always be stated in the contract and confirmation.

Our booking terms apply regardless of whether the booking is made on our website or via the hotel reception.

When booking, the following information needs to be provided:

Arrival and departure date
First and last name
Mobile number
Email address
Credit card number for guarantee may be required for certain bookings
A written confirmation is sent to the specified email address and makes the booking binding upon receipt of the booking number.

Breakfast is included in all room types. All prices include VAT.
Minimum age for booking: 18 years

Cancellation or rebooking

Our cancellation/rebooking terms vary depending on the price, package, or offer booked. These are always stated in the confirmation.

In our general booking terms, cancellation or rebooking can be made no later than 3:00 p.m. the day before arrival. If cancellation occurs later, or if the room is not used, the guest commits to paying for the first night’s accommodation. If the booking is prepaid and non-refundable, KUST Hotell & Spa will retain the prepayment for the entire stay.

In the event of a rebooking, contact us at info@hotellkust.se or make your rebooking online via the link in your order confirmation that you received at your specified email address.

Continuous bookings (longer stays & group bookings)

Bookings over 20,000 SEK or more than 7 rooms:

  • Free cancellation up to 2 weeks before arrival.
  • Up to 15% of the booking’s value can be canceled free of charge up to 1 week before arrival.

Bookings over 50,000 SEK or more than 12 rooms:

  • Free cancellation up to 4 weeks before arrival.
  • Up to 15% of the booking’s value can be canceled free of charge up to 2 weeks before arrival.

Bookings over 70,000 SEK or larger groups:

  • Special cancellation rules apply here. Please contact us for more information.

Payment

Payment can be made either at the time of booking or upon arrival at the hotel. Certain prices and offers require prepayment at the time of booking.

For online booking, prepayment is required for all our products (rooms, spa, events, etc.). We accept Visa, Mastercard, and Swish as payment methods. All card data is securely handled during online payment by our payment gateway DIBS Payment Services, which is certified according to PCI-DSS.

Our hotel is cashless. This means that payment with any form of checks or foreign currency cash is not possible. Currency exchange cannot be done at the hotel.

Arrival & departure

The hotel room is guaranteed to be available to you no later than 3:00 p.m. on the day of arrival. The room can be used until 11:00 a.m. on the day of departure.
The hotel room is reserved for arrival until 6:00 p.m. unless a later arrival has been agreed upon. Contact us at info@hotellkust.se if you wish for a later arrival or indicate the preliminary arrival at the time of booking.

Liability for damage

In case of damage caused by negligence, the guest will be charged. All our hotels are non-smoking. In case of violation regarding smoking, vandalism, destruction, lack of furnishings, or similar, the hotel has the right to demand compensation. The minimum fee for this type of compensation is at least 3,500 kronor.

Storage of valuables & luggage

Before and after your stay, you have the opportunity to store your luggage in our luggage room. Never leave valuables or luggage unattended when staying at the hotel.

The hotel is not responsible for guests’ valuables and luggage, whether stored in the room, in safes, or in a luggage room.

For security reasons, the hotel has the right to refuse storage of high-value property or property that could pose a danger to the hotel as a whole, our staff, and/or other guests.

Pets & smoking

The hotel and the restaurant are non-smoking, and pets are not allowed.

Guests to the room

For security reasons, as a guest, you are not allowed to let additional persons who are not included in the booking stay in the hotel room.

Your own safety

It is important for your own and others’ safety that you take note of our safety regulations and keep yourself informed about where emergency exits, alarm buttons, and fire extinguishers are located. See instructions on the inside of the door to your hotel room.

Processing of personal data

We care about your privacy and comply with applicable legislation aimed at protecting you as a private individual (General Data Protection Regulation). KUST Hotell & Spa (559020-5851) collects personal data from hotel guests and corporate customers. By personal data, we mean information that can directly or indirectly be linked to a living person today. KUST Hotell & Spa is responsible for personal data that you provide to us.

When you make a booking with us, you agree that we store your personal data and information.

Read more about our personal data processing.

Force majeure

Strike, lockout, fire, or other events beyond the hotel’s (Kust Hotell & Spa) control entitle the cancellation of the agreement without liability for compensation.

Our prices

The agreed prices are binding for both parties, but the hotel reserves the right to adjust prices as a result of changed costs in the event of increased taxes and fees or other conditions beyond the hotel’s control.